What is Poptop's Client Protection?
Our client protection is offered to all of our clients who book through Poptop. This four part program includes: secure bookings, replacement suppliers, supplier trust and certified reviews.
Secure Bookings: Your payments are 100% secure and the whole process is further protected by booking through Poptop.
Replacement Suppliers: Our dedicated client support team are always on hand to find you a new supplier for your event in case of supplier's cancellations.
Supplier Trust: We develop long term, trusting relationships with our suppliers. We work closely with them to ensure the highest quality service for your event.
Certified Reviews: With verified client reviews and special ratings, you can be confident about our service providers credibility.
Please note, our usual Client Protection does not always cover cancellations relating to COVID-19 or other force majeure outlined in our T&C’s. To learn more about COVID-19 cancellations, please jump to the COVID-19 section of our FAQ's. You can also read our 'Is Your Booking Affected by Covid-19?' article which covers all bases for you.