My deposit is ‘frozen’, what does this mean?

Now you've paid your deposit, this remains 'frozen' whilst your supplier double checks your event details and confirms they're able to accept your booking. Your payment will remain pending and you will not be charged until the supplier confirms the booking.

Suppliers have a maximum of 7 days to confirm your deposit but we chase this daily so your booking can be confirmed as soon as possible. If they haven't accepted your deposit within 7 days, this is automatically cancelled and refunded back to you.

If your supplier cannot confirm your booking for some reason, the deposit will be declined and you'll be automatically refunded.

When a supplier confirms, your deposit has been accepted by the supplier. Your booking is now confirmed (yay!🎉) and your supplier's direct contact details will be released.

You'll be notified whether your supplier has confirmed or not via email. Please check your junk and spam folders incase it has been directed there.