I need to cancel my confirmed booking, will I get a deposit refund?

As Poptop is a self-service platform, your booking is confirmed by the supplier, and when cancellation is required, must be cancelled with them. You can request a cancellation via your booking page on Poptop.co.uk

Whether your deposit is refundable or not will depend on the booking terms agreed to at the time of booking. You have also agreed to the Supplier's own T&Cs so please be aware that they may have their own Cancellation Policy regarding any final balance owed.

Refundable Bookings 

Deposits are fully refundable up to 21 days before your event. If you cancel within 21 days to your event date, the deposit becomes non-refundable.

Non-Refundable Bookings 

Deposits are non-refundable as soon as the booking is confirmed.

As an alternative to cancelling, we can ask your supplier to put the deposit on hold to be used towards a different event you might be planning, to avoid loss of deposit.

Please Note - Unless the Supplier cancels your booking, a cancellation fee of 12% the total booking value is withheld from your refund when you cancel.

If you need help canceling your booking, please contact our Client Support Team via the contact button on the bottom right of this screen. We would also be more than happy to assist you in finding a new supplier, if you need one.