Help - My supplier didn’t show up!

This is a very rare situation, however, on occasion, it can happen. If your supplier has not shown up for your event, please try getting in touch with them directly to see what the reason is (they might just be delayed!). But also please get in touch with our Client Support Heroes to let them know so they can try and chase up the supplier if needs be. 

You can get in touch with us Monday to Friday here: or 020 3868 7801.

Once we have full details of the situation, we will then assess your case and be in touch with you to discuss your refund or any other desirable outcome upon evaluation.