Promo Codes

WHAT ARE PROMO CODES AND HOW DO THEY WORK?

Poptop offers special promotional codes (promo codes) to provide discounts to clients who book services for events via our platform. 

  • Promo codes must be applied before making a booking. They cannot be applied after making a booking.
  • Promo codes may only apply for certain user types, for example, first time Poptop event planners.
  • If you've received the code in an email from Poptop, the code may also be locked to that email address. Make sure you're trying to use the code using the Poptop account with the same email address as the one to which we sent the code.
  • If you receive an error message which reads “The promo code is invalid” after entering your Promo Code, then you may have misspelt your code or the code you are trying to use may have already been used or expired. If so, please leave the field blank and proceed to place your booking. 
  • If you’re given a unique Promo Code that is meant just for you, please keep it secret and don’t let anyone else use it or abuse it (e.g. don’t post it on social media). If we think there is or has been misuse of a Promo Code in any way (e.g. selling it or sharing it with others), we can cancel your Promo Code and/or suspend or even close your account without telling you. We don’t like to do this, but if a Promo Code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code. 

HOW DO I APPLY A PROMO CODE TO MY BOOKING?

Go to your Event Dashboard in your Poptop account. For new users, you will need to choose a service from our catalogue and create an account to sign up. 

  1. Click on the service you would like to use the promo code for to arrive on ‘Checkout page’.
  2. Scroll down to ‘PROMO CODE’ section after your price breakdown of your quote and tap ‘ENTER PROMO CODE’.
  3. Enter your promo code and click ‘APPLY’ to apply your discount. 
  4. Click on ‘Pay Now’ to proceed to make your booking. 

TERMS AND CONDITIONS OF USE

Promo codes cannot be combined and are limited to only one promo code that can be applied to a booking. 

  • Promo codes cannot be exchanged for any monetary value or voucher. 
  • The minimum discount applicable is equal to £9.00 and the maximum discount applicable is equal to £49.00. 
  • Promo code cannot be applied after booking is made. The Poptop Support Team cannot apply a current or expired promo code after you’ve booked a service (future or past).
  • Expiration dates can’t be adjusted. Once a promo code has expired, it’s not possible to extend the expiration date or to get a replacement promo code. 
  • Poptop reserves the right to cancel, suspend or alter your promo code at any time.
  • Poptop reserves the right to suspend or close your account if you break any of the terms and conditions of use of the promo code. 

If your promo code is still not working after checking all of the above information, please get in touch with our Support Team on hello@poptop.uk.com so we can help you further.